Shipping

Guideline

Shipping Methods & Destinations

Method Duration Areas Served

UPS Ground Shipping

3 - 5 Business Days

Continental USA

  • Shipment can take a total of 5-10 business days including handling time
  • We can only ship to a physical address (No P.O. Box or APO Addresses)
  • We do not ship on weekends or holidays
  • During holidays and extreme weather conditions shipments can be delayed
  • We can not ship using corporate or 3rd party shipping or freight account
  • We do not ship internationally

 

Shipping Rate & Handling Time

Rate Handling Time

Orders $1 - $250

$12.99

24-48 Hours (Handling Time)

Orders $251 - $1000

$15.99

24-48 Hours (Handling Time)

Orders $1001 or more

$19.99

24-48 Hours (Handling Time)

Do you ship internationally?

We do not ship to international destinations at this time

Can I use my shipping account?

No, we can not ship via corporate or 3rd party shipping accounts


Return

Policy

Return Policy

30 Days Return

  • We accept returns within 30 days from the day of purchase for all functioning and unused product
  • Returned item must be in a new condition and not used (No exceptions)

Restocking Fee

  • There is a 25% restocking fee on all returned item

 

 

How to return an item?

  • You can contact our customer support to obtain a RMA#
  • You will receive a return authorization and instructions via email
  • Once we receive your returned product it might take up to 5-10 business days to process your return
  • You must enclose your order number and the reason for the return

Our Return Address

Doran Manufacturing, LLC
2851 Massachusetts Avenue
Cincinnati, Ohio 45225

*All returns must include order number. If returned product doesn't have a clear order number it can cause delay in processing your return.

Defected / Damaged product

Defected & Damaged Items

In the rare event of receiving a damaged or defected item we will be more than happy to exchange it for you at no extra cost for you, simply just contact our customer support and you will receive instructions on how to proceed.